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Frequently Asked Questions

Frequently Asked Questions

SHIPPING, EXCHANGES, & RETURNS


Do you offer FREE exchanges?

United States: Yes, we offer FREE exchanges for U.S. customers! We'll send you a free, pre-paid return label to send the shoes back to us, and we'll also ship out the new shoes at no extra charge. Shoes must be in new condition and in the original packaging. 


International: International customers may also exchange their shoes for a new size, but are responsible for shipping the exchange shoes back to our warehouse. Fuego will cover shipping the new pair to you at no cost!


Visit returns.fuegoshoes.com to initiate an exchange.

What's your return policy?

Yes, we accept returns for up to 30 days. We will provide you with a pre-paid return label (U.S.), subject to a $8.95 re-stocking fee. For international orders, customers will be required to cover the return shipping. Shoes must be in new condition and in the original packaging. Insoles and socks are not eligible for returns. 


Visit returns.fuegoshoes.com to initiate a return.

How do I initiate a return or exchange?

How long does shipping take?

Domestic (U.S.) shipping normally takes about 4-6 business days to arrive while international shipping takes about 2 weeks on average to arrive. 

Do you ship internationally?

Yes, we ship WORLDWIDE! In addition, you have the option to pre-pay any applicable taxes & duties at the checkout, so you know exactly what the total cost of your order will be without any hidden fees or surprises. You will not incur any additional expenses other than what you see at the checkout, guaranteed. Pre-paying applicable taxes means that your order will be delivered quickly and seamlessly to your home once the package arrives in the destination country. You will not need to deal with your local customs office — we take care of that for you!

I live outside of the U.S., will I need to pay any import taxes or duties?

Some countries, but not all, charge taxes & duties for international shipments. With Fuego, you have the option to pre-pay any applicable taxes & duties at the checkout, so you know exactly what the total cost of your order will be without any hidden fees or surprises. You will not incur any additional expenses other than what you see at the checkout, guaranteed. Pre-paying applicable taxes means that your order will be delivered quickly and seamlessly to your home once the package arrives in the destination country. You will not need to deal with your local customs office — we take care of that for you!

SIZING & SHOE CARE


Does Fuego run true to size?

Yes, Fuego shoes run true to size!



Our sizing has changed. For past customers, see this conversion chart.


I have a wide foot; will Fuegos fit well?

Our shoes are all standard width. If your feet tend to run a little wider, ordering half a size larger should be a good fit.

How do I clean my Fuegos?

We hate it when all-white shoes get dirty. Luckily, keeping Fuego sneakers crisp and clean is really simple. Dirt or spills can be wiped off of our vegan-friendly upper with just a wet paper towel or rag. Shoe cleaning solutions can also be used, but are often not necessary.

PRODUCT


What if it rains? Is the sole water resistant?

Yes! Both the upper and sole are water and spill resistant.

Do your shoes have arch support?

Our cushioned insoles provide incredible support for your feet. The insole has 1.3cm of supportive cushion at the heel which creates elevation and support for the arch which has worked as a replacement for custom orthotics in many cases. 

Are the insoles removable?

Yes! If required, our insoles can easily be replaced.

Are Fuegos vegan?

Yes! Our shoes do not contain any animal products and are PETA-approved.

ORDERS


What is the current status of my order?

Once you have placed your order, you will receive a confirmation by email. We will then start to process your order as soon as possible. When the order is ready for shipment, you will receive an email with the tracking information. You can use this information to track the shipment of your order until it is delivered. If you have any questions along the way, please feel free to contact us.

Can I modify my order or shipping address?

Please email your order number and the new address to help@fuegodance.com. We will contact the carrier as soon as possible. If they determine that the shipment isn't too far along, we can usually modify the destination.

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